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If you want to irritate, I mean really irritate, a business owner who has no spare time and appears to be stressed and quite out of control, suggest to them they should write a procedures manual.

Accountants are not in the habit of upsetting their clients, so this  of advice is rarely proffered.

But systematising the business is exactly what the E Myth is all about.

The remaining lessons in this course are devoted to showing you how to get clients to buy into the process of system documentation, without irritating them.