When there is a consistency of outcomes across the key operating departments, the owners are able to focus their attention on the important strategic functions confident in the knowledge employees are taking care of those aspects of the enterprise where they choose not to spend time.
As a result of completing this module you will:
Use Performance Standards as a framework for the development of a consistency of outcomes across each of the operational areas of the business.
Be growing in confidence your employees are doing the right things.
Develop checklists to support a no errors approach to operations.