Reflect for a moment on the businesses you know that are outstandingly successful. At the centre of their success will be their ability to identify what their customers regard as being important and then satisfying those wants better than their competitors. And that is customer service.
As a result of completing this module you will:
Gain a commitment from your entire team as to the creation and implementation of a world class customer service system.
Assess the present levels of customer service.
Determine your customer’s needs.
Establish a series of agreed to behaviours and standards.
Identify the moments of truth when interacting with customers.
Train and empower your team to deliver outstanding service.
