There is a deep resistance because using these tools forces us to confront we are not a system, forces us to behave with a different set of values; just using a checklist requires you to embrace different values from ones we’ve had, like humility, discipline, teamwork. This is the opposite of what we were built on: Independence, self-sufficiency, Autonomy.Atul Gawande
Atul Gawande was referring to his colleagues in medicine.
But independence, self-sufficiency, and autonomy, could not better describe the core values inherent in every small business owner. In Profit Improvement First Steps (Lesson 2) I explain how these values are responsible for a lack of accountability, which in turn negatively impacts results.
The key to achieving implementation and change lies in the Management Advisory Board and Management Control Plan, these protocols require the small business owner to manager their business as if it were a larger corporation. The business advisor is appointed as an independent chair of a management board comprising the owner and a key employee. The board meets monthly on a set day and time.
The client is responsible for the presentation of the reports referred to in the sample agenda below. The reports do not have to be formal, they can even be verbal.
Discussion around these reports should cover what is going well with the business, and the under performing areas. The latter providing you with the opportunity to suggest checklists are a proven way to overcome problems.