This 19 minutes Ted Talk requires no introduction.
In my mind, the key take home messages for business advisors, and their clients, from this presentation are these:
- If checklists work for procedures in an operating theater, name me a business type, or process within in a business, where checklists would not have application?
- Checklists make experts better.
- Systems comprise three skills:
- Find out where your failures are.
- Devise solutions.
- Develop an ability to implement.