About this Course

Lesson 1: Understanding the Critical Importance of Listening 3m 54s

Lesson 2: Commencing the Conversation 5m 26s

Lesson 3: Positioning Your Role 2m 14s

Lesson 4: Creating a Sense of Certainty & Authority Through the Use of templates 7m 06s

Lesson 5: Maintaining Momentum with Actions & Summaries 1m 36s

Lesson 6: Finding the Cash to Pay for Additional Services – How Clients Will Do It 3m 25s

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